Refund policy

30-day money-back guarantee

If you are not happy with your Skitter order, email contact@tryskitter.shop within 30 days of delivery with your order number. Opened bags are eligible.

We will help arrange a full refund to your original payment method. Contact us before sending anything back so we can give you the correct instructions. Your bank or payment provider may need additional time to post the refund.

Damaged, incorrect or missing items

Email us with your order number and a description of the issue. If an item arrived damaged or incorrect, include a photo if possible so we can help.

Subscriptions

Canceling a subscription stops future renewals. To request a refund for an order already placed, contact us under the guarantee above.